Health Coaching

HealthQuest Portal
To register for any programs 1-888-275-1205
TTY for all other programs 1-888-277-1543
TDD/TT for EAP 1-800-697-0353
How to use TTY/TDD

The new coaching helps members focus on helping manage chronic health conditions in addition to promoting a healthy lifestyle with an emphasis on prevention. Based on their needs, members can engage in an unlimited number of coaching sessions through a variety of communication modalities ranging from face-to face, telephonic, and secure messaging.

To connect with a coach log on to the HealthQuest Portal or call 1-888-275-1205 option 3.

Each call/visit is worth 1 credit/$10 with a max of 15 credits/$150 annually.

10 Coaching Categories (but not limited too):

  • Healthy and Fit
  • Healthy but Unfit
  • Heart disease
  • Depression, anxiety, & stress management
  • Asthma & COPD
  • Hypertension
  • Diabetes
  • Hyperlipidemia
  • Back pain
  • Obesity
  • Pregnancy

Based on the participant’s health assessment, labs and biometrics, physician referrals and claims data, if available, the participants are all stratified into the above conditions. They are then further stratified into low, moderate and high risks within each condition. The average frequency, number of visits and program completion of visits varies based on program design, specifically incentive motivation. Member satisfaction is measured through a personal survey sent at the completion of each visit. Health goals are measured by goal and intervention completion tracking.