March 27, 2013

KDHE Office of Communications, 785-296-0461

Choice Period Open Until April 4 for
KanCare Members Enrolled at Start of Program

Rapid Response Call moves to 3 Days a Week

TOPEKA, Kan. – KanCare members who were enrolled as of Jan. 1 have until April 4 to switch to one of the other two health plans if they prefer the extra services or provider network of a different plan. This 90-day transition period has given members and providers an opportunity to evaluate the options and make informed decisions under the new Medicaid delivery system.

KanCare has three health plans—Amerigroup Kansas, Sunflower State Health Plan and UnitedHealthcare Community Plan—from which members can choose. All three plans cover the same services that Medicaid beneficiaries received prior to KanCare, plus extra services that are unique to each health plan. KanCare participants who wish to stay with their current health plan do not need to take any action. Those wishing to change to a different health plan before the deadline may call (866) 305-5147 for assistance.

Individuals and families who become eligible for KanCare later this year will have a 90-day period in which they can change their health plan. Members will have another open enrollment period after they have been with their selected plan for a full year. Information about the three KanCare health plans is available here:

“It is important for KanCare members to know that open enrollment periods only apply to selecting a health plan. KanCare beneficiaries can switch doctors and other service providers within their health plan’s network any time during the plan year,” said Robert Moser, M.D., Secretary of Health and Environment and State Health Officer.

Updated Schedule for Rapid Response Calls

On Thursday, March 28, time allotted for the Rapid Response Call will be increased in length by 30 minutes, with the call open from 9-10:30 a.m.

Starting April 2, the KanCare Rapid Response Call will be held three times per week in preparation for any issues related to the April 4 end to the member choice period. These calls will start at 9 a.m. on Tuesdays, Thursdays and Fridays.

During the KanCare Rapid Response Call, we welcome consumers, providers and other stakeholders to join the phone line and ask questions about their individual needs as it pertains to the transition to KanCare.

To join the call, dial (877) 247-8650 and use ID Code #79687456.

The KanCare program began conducting the then-daily operator-assisted stakeholder call on Dec. 26, 2012. Issues discussed on each call have been tracked in the State’s KanCare implementation Issues Log.