January 30, 2013

KDHE Office of Communications, 785-296-0461

KanCare educational meetings for members scheduled in 16 cities

Daily Rapid Response Calls continue through Feb. 15

TOPEKA—The KanCare program will be hosting educational meetings for members in late February. This educational tour will take place in 16 cities across Kansas from Feb. 18-21, and announcements about these meetings are being mailed to each KanCare household.

This is the first educational tour since KanCare launched on Jan. 1. While previous tours focused on what Medicaid consumers would need to know about KanCare starting in 2013, the upcoming round of meetings will be dedicated to helping members with questions they have regarding the ongoing transition, including the 90-day choice period for health plan coverage. Details, including locations and times, for this round of meetings are posted at this link here -, while the cities with dates are listed below:

Meetings will take place:
Feb. 18 in Dodge City, Manhattan, Winfield and Topeka
Feb. 19 in Garden City, Salina, Parsons and Kansas City
Feb. 20 in Colby, Great Bend, Fort Scott and Olathe
Feb. 21 in Hays, Wichita, Emporia and Atchison

Any person with a disability may request accommodations, such as Braille or an interpreter, in order to participate in a meeting, however, transportation is not provided.  Requests for this accommodation should be made by noon on Feb. 13 by emailing or by calling Rita Haverkamp at (785) 296-5107.

In addition to these meetings for consumers, a separate educational tour is being scheduled for KanCare service providers. The provider meetings will also take place in February, with details announced soon.

Daily Rapid Response Calls Continue into February

The State of Kansas and the three KanCare health plans –Amerigroup, Sunflower State Health Plan and UnitedHealthcare—will continue holding Daily Rapid Response Calls through Feb. 15. Each business day at 9 a.m., KanCare consumers and providers who have implementation issues can bring them to the direct attention of state Medicaid officials and top leaders from the health plans. The Daily Rapid Response Call was established a week prior to the Jan. 1 start-date to assist those who are directly impacted by the new Medicaid delivery system. Dial-in information for this operated-assisted call is updated regularly on the KanCare website at

The standard assistance lines remain available Monday-Friday, 8 a.m. to 5 p.m. Contact information for consumers and providers can be found here -

The KanCare program continues meeting with providers and consumer advocates on a regular basis through the various external stakeholder workgroups and with the KanCare Advisory Council.  Minutes from those meetings are located here: This web page also includes an announcement about the Consumer and Specialized Issues (CSI) workgroup, a new avenue for consumers to share ideas for improving KanCare and to help resolve general issues that affect consumers. The State of Kansas is requesting consumers to submit a form if they are interested in joining this workgroup.