HealthQuest Phone Options & Hours

of Operation


Call toll-free 1-888-275-1205

TTY for Tobacco Cessation 1-877-777-6534

TDD/TT for EAP 1-800-766-3777
TTY for all other progams 1-888-277-1543
How to use TTY/TDD


Department

Option from Phone Tree

Hours of Operation

Condition Management

1

Monday through Thursday 9:00 AM to 7:00 PM; Friday and Saturday 9:00 AM to 6:00 PM

Enrollment in Condition Management

1

Monday through Thursday 9:00 AM to 7:00 PM; Friday and Saturday 9:00 AM to 5:00 PM

Device Management related to condition management

1

Monday through Thursday 8:00 AM to 7:00 PM; Friday and Saturday 8:00 AM to 5:00 PM

Nurse24

2

24 hours a day, 7 days a week, 365 days a year

Tobacco Cessation

3

24 hours a day, 7 days a week, 365 days a year
Except: 4th of July, Thanksgiving Day and Christmas Day

Lifestyle Health Coaching (stress, weight, fitness)

4

Monday through Thursday 9:00 AM to 7:00 PM; Friday and Saturday 9:00 AM to 6:00 PM

Health Screening

5

Monday through Friday 7:00 AM to 10:00 PM; Saturday & Sunday 8:00 AM to 5:00 PM
Closed: New Year’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving Day and the Day After, Christmas Eve, and Christmas Day

Health Advisor

6

Monday through Friday 7:00 AM to 8:00 PM; Saturday 8:00 AM to 4:00 PM

Employee Assistance Program (EAP)

7

24 hours a day, 7 days a week, 365 days a year

Mya Diabetes Coach

8

24 hours a day, 7 days a week, 365 days a year

Technical Support for portal and health assessment and rewards program

9

Monday through Friday 7:00 AM to 10:00 PM; Saturday & Sunday 8:00 AM to 5:00 PM
Closed: New Year’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving Day and the Day After, Christmas Eve, and Christmas Day

 

 


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HealthQuest services are provided as part of your State of Kansas Health Plan Benefits.

Privacy Statement:  The DHCF is committed to ensuring the privacy and confidentiality of our members' Protected Health Information (PHI). Any information gathered during a health screening, Personal Health Assessment or any other HealthQuest service is considered PHI and is treated in accordance with our strict confidentiality policies and federal and state laws designed to maintain privacy, including the Health Insurance Portability and Accountability Act of 1996 (HIPAA) Privacy Rule.