EAP Frequently Asked Questions


  1. WHAT IS THE EAP?
  2. HOW DO EMPLOYEES ACCESS THE EAP?
  3. WILL MY CALL BE CONFIDENTIAL?
  4. WHAT IS THE GOAL OF THE EAP?
  5. WHO CAN USE THE EAP?
  6. WHAT PROBLEMS WILL THE EAP ADDRESS?
  7. WHO PAYS THE BILL?
  8. WHO HAS ACCESS TO EAP INFORMATION?
  9. WHAT TYPE OF RECORDS ARE KEPT
  10. DO CALLERS HAVE TO FOLLOW EAP RECOMMENDATIONS?
  11. ARE EMPLOYEES EXPERIENCING JOB PERFORMANCE OR WORK CONDUCT PROBLEMS REQUIRED TO USE THE EAP?
  12. AS A SUPERVISOR, WHAT STEPS SHOULD I TAKE BEFORE CALLING THE EAP REGARDING AN EMPLOYEE WHO HAS A PROBLEM AFFECTING WORK PERFORMANCE?
  13. WHAT IS THE RELATIONSHIP BETWEEN THE EAP AND THE STATE'S DISCIPLINARY ACTION PROCEDURES?
  14. WHAT IS THE RELATIONSHIP BETWEEN THE EAP AND LEAVE?
  15. WHAT IS THE RELATIONSHIP BETWEEN THE EAP AND THE STATE OF KANSAS DRUG SCREENING PROGRAM?
  16. WHO FUNDS THE EAP?
  17. AS A SUPERVISOR, HOW DO I COMMUNICATE INFORMATION ABOUT THE EAP TO EMPLOYEES?

 

  1. WHAT IS THE EAP?
    The EAP is the State of Kansas Employee Assistance counseling and referral program. This program is designed to provide employees with the opportunity to receive confidential professional help in resolving personal problems. EAP is a part of HealthQuest, the State of Kansas health and wellness program.

  2. HOW DO EMPLOYEES ACCESS THE EAP?
    Employees can access the EAP by calling the toll-free, 24-hour telephone number, 1-888-275-1205 (option 7), 7 days a week. Calling this number will put employees in contact with a professional counselor who will listen to their problems and then schedule an in-person appointment with an EAP counselor in the employee's geographical area. EAP counselors are professional counselors working for AlternativesEAP under contract to the State. EAP counselors are not State employees. All counselors are certified or licensed in their field of expertise.

  3. WILL MY CALL BE CONFIDENTIAL?
    Yes. Information about the call or visit is completely confidential. Only the EAP user and the EAP counselor will know what has been discussed. No one else has access to any information regarding the call or visit. The only exception is if child or elder abuse is suspected or if a person is in immediate danger of harming him/herself or others. State law requires such instances or suspected instances be reported.

  4. WHAT IS THE GOAL OF THE EAP?
    The goal of the EAP is to offer help to employees who are experiencing personal problems that may affect their job performance. The EAP provides self-referral opportunities to employees seeking professional assistance.

  5. WHO CAN USE the EAP?
    All benefits eligible employees of the State of Kansas, non-state employer group participants, and their immediate families may use the EAP. Immediate family members are those individuals who are dependent upon or live in the home with the employee. There is no limit to the number of telephone calls that can be made to the EAP.

  6. WHAT PROBLEMS WILL THE EAP ADDRESS?
    The EAP can provide confidential help with all kinds of problems or questions. A sample of the situations where EAP can provide help includes: marital problems, child care, financial trouble, family conflict, depression, problems with co-workers or supervisor, alcohol or drugs, child or adolescent problems, aging issues, and legal problems.

  7. WHO PAYS THE BILL?
    The EAP counseling program is free to eligible employees and their immediate family members. HealthQuest pays for these services. Referrals, made by the EAP counselor for additional mental health counseling may be paid in whole or part by the employee's health insurance. Referrals to other resources may or may not be free depending upon the resource provider. If there is a fee, it is the employee's responsibility to pay the costs. However, every effort is made to match all referrals to the employee's ability to pay.

  8. WHO HAS ACCESS TO THE EAP INFORMATION?
    All information about the call or visit is completely confidential. Only the EAP user and the EAP counselor will know what has been discussed. No one else will have access to any information regarding the call or visit, unless the caller requests or authorizes a release of information. It is not necessary for the employee or family member to identify himself or herself unless a referral is made.

    The only exception to the confidentiality policy is if child or elder abuse is suspected or if a person is in immediate danger of harming him/herself or others. State law requires such instances or suspected instances be reported.

  9. WHAT TYPE OF RECORDS ARE KEPT?
    The EAP counselor maintains records on types of referrals made (e.g. financial, marital, emotional). A quarterly composite of types and numbers of calls is sent to the State EAP coordinator for program evaluation purposes. These records contain no reference to individual callers.

  10. DO CALLERS HAVE TO FOLLOW THE EAP RECOMMENDATIONS?
    No. Individuals who use the EAP are free to decide for themselves whether to follow the recommendations given by an EAP counselor.

  11. ARE EMPLOYEES EXPERIENCING JOB PERFORMANCE OR WORK CONDUCT PROBLEMS REQUIRED TO USE THE EAP?
    The EAP is voluntary for employees and their immediate families. There is one exception: employees in designated positions or commercial driver positions who receive a confirmed "positive" drug screen result or the equivalent will be required to contact the EAP program.

    Supervisors are encouraged to recommend the EAP as one of several action options an employee may take to help improve job performance or work conduct problems. However, with the above exception, supervisors cannot require an employee to utilize the EAP.

  12. AS A SUPERVISOR, WHAT STEPS SHOULD I TAKE BEFORE CALLING THE EAP REGARDING AN EMPLOYEE WHO HAS A PROBLEM AFFECTING WORK PERFORMANCE?
    We ask that you first discuss the situation with your own agency personnel officer prior to calling the EAP. This will allow you and the personnel office to share information about the situation and follow up in an appropriate manner.

  13. WHAT IS THE RELATIONSHIP BETWEEN THE EAP AND THE STATE'S DISCIPLINARY ACTION PROCEDURES?
    Use or non-use of the EAP will not result in any special privileges or exemptions from the State's disciplinary action procedures.

  14. WHAT IS THE RELATIONSHIP BETWEEN THE EAP AND LEAVE?
    Employees referred for help as a result of contact with the EAP will be expected to use accumulated sick leave, annual leave or leave without pay if the appointment is scheduled during the employee's work hours.

  15. WHAT IS THE RELATIONSHIP BETWEEN THE EAP AND THE STATE OF KANSAS DRUG SCREENING PROGRAM?
    Employees in designated positions or commercial driver positions who have received a confirmed "positive" result on a drug screen test will be referred to the EAP. These employees are required to contact and follow the recommendations of the EAP.

  16. WHO FUNDS THE EAP PROGRAM?
    The EAP is funded through HealthQuest, the State of Kansas health and wellness program.

  17. AS A SUPERVISOR, HOW DO I COMMUNICATE INFORMATION ABOUT THE EAPTO EMPLOYEES?
    Information on the EAP should ideally be communicated prior to the identification of a problem. Supervisors are asked to hold a short informational meeting to share information about the EAP with their employees. New employees will hear about the EAP during orientation. And, of course, employees experiencing performance problems should be reminded of the program.

    To request EAP promotional materials, please contact us at healthquest@kdheks.gov or call 785-296-5624.

For questions or concerns, contact benefits@kdheks.gov.