Performance Management


Performance Management

Performance management occurs when there is a systematic effort to improve program and process across a department using QI and monitoring progress towards identified goals. The process of performance management involves staff within the department, governing bodies, external partners, and the communities or populations served. These important partnerships help to identify what programs or services are needed based on data and information, budgeting and planning for addressing needs, and regularly monitoring progress towards goals making adjustments to improve service performance.




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