Performance Management
Performance management occurs when there is a systematic effort to improve program and process across a department using QI and monitoring progress towards identified goals. The process of performance management involves staff within the department, governing bodies, external partners, and the communities or populations served. These important partnerships help to identify what programs or services are needed based on data and information, budgeting and planning for addressing needs, and regularly monitoring progress towards goals making adjustments to improve service performance.
- National Public Health Performance Standards Program (NPHPSP)
http://www.cdc.gov/nphpsp/index.html
Information on the NPHPSP and resources available to support performance assessment and systems improvement, including three instruments for conducting assessments are available. These include The State Public Health System Assessment Instrument; The Local Public Health System Assessment Instrument, and; The Local Public Health Governance Assessment Instrument focuses on the governing body accountable for public health at the local level. Training is also offered annually and information related to technical assistance is available.
- Public Health Performance Improvement Toolkit
http://nnphi.org/tools/public-health-performance-improvement-toolkit-2
The National Network of Public Health Institute’s (NNPHI) Public Health Performance Improvement (PHPI) Toolkit is a collection of trainings and resources of sample QI products and templates from public health departments. Additionally, there are resources related to community health assessments and accreditation.
- KDHE Performance Management Application
KS PM Application Overview (PDF)
The Kansas Department of Health and Environment is in the process of revitalizing its performance management efforts using the Turning Point Performance Management System Framework. As the KDHE continues work across three Divisions to improve effectiveness and efficiency of services and accreditation readiness activities, the one-page performance application document will be a visual tool to illustrate for staff and partners how the Turning Point work done previously http://kdheks.gov/cpm/kdhe_qi_work.htm serves to guide and build our future performance management endeavors. For other examples of performance applications visit the Public Health Foundation’s "Performance Management Applications in Public Health" at http://www.phf.org/resourcestools/Pages/Performance_Management_Applications_Public_Health.aspx.